Identify problem behavior · 2.Explain to what extent the behavior is harmful · 3.Help the person recognize the problem · 4.I hope to celebrate my 53rd birthday in a few weeks. Thirty-eight of those years have been dedicated to the workforce in seven countries. This also means that I have worked for a lot of managers, a lot of project managers and a lot of so-called leaders. The basics of customer service can really make a difference.
Stan has been working in the field of vocational training for more than 15 years and has a wealth of knowledge in the areas of adult education acquired both through formal study and practical training, both nationally and internationally. As the professional development manager for New Horizons Melbourne, Stan is responsible for the execution, quality assurance and improvement of existing and new programs at New Horizons. For the past ten years I have been training and training new managers, middle managers and senior managers, and if there was one practice that most of them would avoid, it would be to hold constructive feedback sessions with their team members. Please don't join this group of managers who continually postpone these types of conversations; instead, be unique and be a manager who has the courage and ability to have excellent and constructive conversations with their employees.